Associate, Inside Sales Engineer

The Company

Integrated Cooling Solutions (ICS) is a manufacturer’s representative of some of the best-known brands in the commercial HVAC market. At ICS, strong relationships, creative solutions, and an upbeat company culture are what make us successful. We strive to find passionate and innovative people who are eager to share our goals.

Position Overview:
This is an entry-level role learning all aspects of ICS’s products and systems to estimate and manage projects. As the Associate Inside Sales Engineer, this individual will be responsible for coordinating submittals, equipment selection, pricing and ship dates for each project. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of oral and written correspondence with the Sales Team, Customers and Manufacturers to ensure timely completion of assigned projects while maintaining customer satisfaction. Must be able to work well with others in a fast-paced & high-volume environment.

Job responsibilities:

• Read, understand and interpret building plans & specifications
• Making equipment selections based on estimating and submittals
• Entering orders and managing order fulfillment
• Ensuring that projects are executed on time and meet all deadlines
• Preparing financial reporting for managed projects
• Create and maintain job files for each project throughout its duration
• Coordinating jobsite requirements
• Providing technical support for contractor customers
• Managing multiple project schedules at one time
• Maintaining communication with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff
• Optimize the project through the stages of product selection, specifications, plans, estimates, proposals, value engineering and redesigns
• Develop and grow relationships with customers, contractors, project engineers and manufacturers
• Determine project requirements, constraints, and sales team responsibilities to meet all of the customer’s system design, installation and maintenance expectations
• Investigate concerns, implement corrective action and communicate with customers and co-workers as necessary to maximize customer satisfaction

Qualifications:

• Bachelor’s degree in engineering or related field or 1-2 years of experience in the HVAC, estimating, engineering, construction management or contracting environment; or equivalent combination of education and experience
• Working knowledge of MEP consulting, architecture, design, CAD, general contracting, mechanical contracting, engineering or construction industry a plus
• Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects
• Strong PC skills in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

About you:

• You will enjoy leading projects and seeing them through to completion
• You have exceptional written and verbal communications skills
• You demonstrate an ability and willingness to communicate in a clear, concise, and diplomatic manner
• You will have outstanding attention to detail, willingness to collaborate in a team setting and excellent organizational skills are critical
• You will have a desire to learn
• You will enjoy working in a typical office environment

Other Skills/Abilities:

Strategic Skills 

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably.  Open to change and will try anything to find solutions.  Able to handle uncertainty and make decisions without knowing the whole story.

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.

Behavior Skills 

Ability to manage people and situations when conflicts arise.  Ability to seize opportunities with the drive to complete goals. 

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication.  Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress.  Demonstrates integrity and trust through appropriate directness and truthfulness.  Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings. 

Environmental Requirements

Will be required to work in an office environment and frequently in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Integrated Cooling Solutions is an Equal Opportunity Employer